402 Main Street
Greenfield, MA 01301
(413) 772-1544

librarian@greenfieldpubliclibrary.org

What is the Information Desk?

Some libraries call this the Reference Desk or the Help Desk. This is the desk you go to when you have a question you need answered, are seeking information or books on certain subjects, want to find a book but don't know where it is, need assistance logging into one of our Internet computers, or would like a quick tutorial on the catalog or database computer. Some of the questions we have answered are how to locate audiobook biographies for children, looking up the meanings of medical terms, or finding the percentage of people in America who are of Japanese heritage from the last census. We also perform Readers' Advisory service - "the act of putting people together with the books they love”  (www.genreflecting.com) - helping people find new things to read and enjoy.

So if you are looking for library help, stop by the Information Desk. We will be glad to answer your questions. Confidentiality is our specialty.

Check out our Job Searching Tip Sheet!

How to Contact Us

In the Library! Talk with our Information Librarians. The Information Desk is staffed Mondays and Tuesdays from 9:30 - 8:00, Wednesday - Friday from 9:30 - 5:00, and Saturdays from 9:30 - 2:00.	Ask us online! Email us at: librarian@greenfieldpubliclibrary.org Send your questions to our Information Desk 24 hours a day, 7 days a week! Be sure to include a phone number!
Call our helpful Information Librarian! 413-772-1544 ext. 103 Get answers on the phone or leave a question and we will get back to you.	IM the Information Desk! greenfieldpublib via AIM; greenfieldpubliclibrary via Yahoo; greenfieldpubliclibrary@hotmail.com via MSN; 321204489 via ICQ; or greenfieldpublic library@gmail. com via GTalk.
Complete a Reference Form Online!   Today's Date: Your Name:   Your Library Card Number:   Your Phone Number:   Your email address:   Question: Please be as specific as possible. What sources have you already checked? (Ex. encyclopedias, Google, dictionary, etc.) What type of information do you prefer? A short factual answer Print sources Web sources Either print or Web sources What level of information do you need? Elementary (K-5) Middle school (6-8) High school (9-12) College General Business

If an Information Librarian is not available, we have forms at the main circulation desk that can be filled out and left with the circulation staff. One of our Information Librarians will research the question and get back to you as soon as possible. To help us help you, we can access the Regional Reference Service in Springfield and the Reference Service at the Boston Public Library for questions that require resources that we do not own.

Feel free to ask us your questions - we look forward to helping you.