402 Main Street
Greenfield, MA 01301
(413) 772-1544

librarian@greenfieldpubliclibrary.org

To Request an Item from a C/W MARS Library in the Western Region:

Once you have found the title that you want to request, you can do the following:

Click the request box to the right of the item. If the status columns says "Check Shelves" it should be available. Otherwise, you will be put on a waiting list.

Enter your library card number in the first white box provided, your pin number in the second box. At the next screen select a pick-up location from the drop down menu, and click on the submit button.

If you do not have a pin number, leave the second box blank. You will get a second screen that asks you to create a pin number. Enter your library card number again, then choose a pin number or password and type it into the next white box. Re-type it into the last box, and click on submit.

You should get a message telling you that a copy of the item will be sent to the Greenfield Public Library for you. If this message doesn't appear, contact the Help Desk at the library, and one of our Information Librarians will help you.

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To Request an Item from the All-C/W MARS Union Catalog:

If the title you want isn't in the Western Region, you can check all of C/W MARS by doing the following:

Click on the C/W MARS UNION CATALOG (see image)

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• Select Title, Author, Keyword, or Subject and begin your search.

• Once you have found the item you want, click REQUEST THIS ITEM.
• Select your region (Western MA) from the drop down menu and click SUBMIT ABOVE INFORMATION.
• Enter your name and library card number in the boxes provided, select a pick-up location from the drop-down menu, and click SUBMIT.
• You should now receive a message telling you the item will be sent and from what library. Contact the Help Desk at the GPL if you encounter any problems.

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To Request an Item from the Virtual Catalog:

To get access to library catalogs from all across Massachusetts, you can go to the Virtual Catalog. NOTE: If an item is owned by a C/W MARS library, you cannot request it through the Virtual Catalog.

• Open the Virtual Catalog, enter your library card number, select a pick-up location from the drop-down menu, and click Log In.
• Click on Searching/Requesting.
• Enter the title, author's name, subject of what you are looking for, the click Begin Searching. NOTE: If you select something other than title, be sure to click on the appropriate box before starting your search. Also, make sure you have spelled everything correctly. The Virtual Catalog searches on exactly what you have typed.
  
• When you find the item you want, click on the blue box in the Request column. If the item is available for borrowing, you will see a Create Request screen. Verify your name, pick-up location, and email address.
• Click the blue box at the bottom of the screen to Submit Request.
• If you entered an email address, you will get an email notification from the Virtual Catalog when the item is shipped and another from the library when the item is received and processed. If you did not enter an email address, you will get a phone call when it is ready to be picked up.
• If the item cannot be sent, feel free to contact the library about trying to get the item as an Out-Of-Network Loan.

If you can't find what you are looking for ask us for help! Call the Help Desk at (413)772-1544 ext. 13 or email us at librarian@greenfieldpubliclibrary.org.

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